Privacy Policy & Terms and Conditions

At Verge LLC and Verge Property Management LLC, your privacy matters. This policy outlines how we collect, use, and protect your information, along with the terms that govern communications with us — including by phone, email, or SMS/text.

Information Collection and Use

When you submit a form on our website, you may provide contact details such as your phone number or email address. We use this information solely to respond to your inquiry and communicate with you as requested. Your information is:

  • Not stored in any marketing database

  • Used only for direct, person-to-person communication

  • Retained only for the duration of our business interactions

We do not use your information for marketing purposes unless you explicitly give us permission to do so.

Data Retention

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Data Security

We protect your data with secure storage measures to prevent unauthorized access.

Communication Policy (Text, Email & Phone)

If you provide your phone number and request follow-up, we may contact you by text or phone to respond to your inquiry.

Message Types:

  • Informational: Responses to questions or scheduling follow-ups

  • Transactional: Details related to services, appointments, or tenant/owner communication

Message Frequency:

  • Typically within 24 hours of your request

  • As needed based on the nature of your inquiry

  • You will never receive more than 1–2 messages per month unless ongoing communication is required

Opt-Out:

You may opt out of receiving text messages at any time. Simply reply STOP to any text message or let us know via phone or email, and we will discontinue communication promptly.

Help:

Need help? Text HELP or contact us directly at:

  • 📞 (704) 961-9303 or (704) 764-6332

  • 📧 office@vergeclt.com

Charges:

Message and data rates may apply depending on your mobile carrier.

Information Non-Sharing

We do not sell, share, or distribute any personal information to any third parties for any reason. All communication is kept within our organization and used solely for the purpose of helping you with your inquiry or service needs. Verge LLC will not sell, rent, or share collected mobile numbers.

Consent

By submitting your information through our website, you are giving us permission to contact you regarding your inquiry. We will not send automated or promotional messages unless you specifically request updates or opt in to marketing communication.

Updates

This policy may be updated periodically to reflect changes in our communication practices or legal requirements. We encourage you to check back from time to time.

For questions, assistance, or to request removal of your information, please contact us:

Verge LLC / Verge Property Management LLC
📧 office@vergeclt.com
📞 (704) 961-9303 or (704) 764-6332